FAQ

A: Our home office and main production warehouse are currently located in China and Vietnam; however, we have a warehouse and customer service call center in the United States, situated in California.

A: We strongly recommand doing routine maintenance on your items and storing them properly when not in use for an extended period. Brush off dirt and/or debris regularly. You may wash in cool water with mild soap, then allow to air dry. Do not expose to heat such as a dryer.

A: The best way is to store indoor, inside a box away from dirt and debris. To store outdoor, we recommend using Protective Furniture Covers to keep off dirt and debris. When storing, make sure nothing heavy is stacked on it, especially the canopy structure.

A: With proper care and maintenance, your furniture should give you years of enjoyment. We recommend that you dust your furniture often, re-oil and re-wax the wood occasionally to upkeep its look and weathering performance.

A: Most of our outdoor wood patio furniture is made from sturdy and durable FSC Eucalyptus wood. We perform responsibly sourcing on wood materials we use to manufacture our wooden furniture.

A: We strongly recommend that you maintain the beauty of your cushions by spot cleaning with mild soap and water or a commercially available upholstery/fabric cleaner. Follow the directions on the manufacturer’s label for commercial upholstery cleaners.

A: When cushions are left out in rainy weather conditions for an extended amount of time, you may notice they are holding pounds of water inside. In most cases, you can turn the cushions on their side and wait a few days for them to fully drain and dry out. We recommend bringing cushions inside or using patio covers during heavy rains.

A: We offer a one (1) year limited warranty on all of our products, from the date of the original purchase. For products that are defective, we will supply repair parts, replacements, or an allowance for local repair at our option. 

A: Online catalogs are available on our website. Click on Online Catalogs from the Home Page. Your local retailer may also be able to provide you with Specification Sheets to assist in your decision-making process. Please Contact Us to find the store nearest to you.

A: Only authorized furniture sales can provide price quotes on our products.   To find our sales, please Contact Us.

A: Sintai Furniture products sell through authorized retailers only. 

However, many of our retailers do provide online ordering through their website, for customers within their service areas. We strongly recommend that you purchase your furnishings through a local retailer, to ensure you have the very best service after the purchase. 

A: Yes ! But we have a minimum order requirement ( MOQ ) for items, ranging from 50 pieces to 200 pieces.

Please “contact us “  and let us know which item, and how many pieces  you are interested in buying. We will then be able to quote you a price and a MOQ number. Some items have a special price at larger quantities.

For those wishing to buy only one piece, you are welcome to visit our retail partners , but items may be of a slightly different design. Thank you so much for your interest. 

For list of retailers : Crate & Barrel, Serena & Lily, Pottery Barn, CB2, West Elm, Cost Plus World Market, Costco, At Home, HomeGoods, Canadian Tire, Argos

A: Contact Sintai Furniture Customer Service, including the group name or the item number, and we will provide assembly instruction by email.

Replacement parts can be ordered through our Customer Service.

Furniture dimensions are available when you look up our product by its product page or via our Online Catalog.

A: Our authorized furniture sales will be happy to keep in contact with you. To find our authorized team, please Contact Us.

 If you need further assistance, please Contact Us.